We want your shopping experience at hectorshardware.com to be a pleasurable one. You may request to return most merchandise (in its original packaging) for a full refund (not including shipping charges) up to 30 days from date of invoice.

Our Return Policy



If you have any questions or concerns - please drop us a line or an email - see below address and phone number.

Please Read

• Within 30 days of receipt of your order, you may return all unused items ordered from HectorsHardware.com for a full refund for all items except for the following. We do not refund shipping & handling charges.



• Toro Lawn Mowers and Snowthrowers - 25% restocking charge applies
• Rinnai Heaters and Rinnai Accessories - 25% restocking charge applies
• Iron Away Cabinets - 25% restocking charge applies
• Briggs Outboards,Generators,Engines,and Pressure Washers - 25% restocking charge applies
• Anchor Audio - 25% restocking charge applies
• Speco Megaphones and Audio Equipment - 25% restocking charge applies
• Bosch Tankless Heaters,All Desa Heaters,Desa Fireplaces,Orbis Heaters - 25% restocking charge applies
• Any product that is shipped via Motor Freight - 25% restocking charge applies
• Any Kerosene Heater - 25% restocking charge applies
• Viking Products - 25% restocking charge applies



• All items returned must have been purchased from HectorsHardware.com



• All items returned must be in as shipped condition within the original box. If any product has been installed - it can not be returned.



• Please open all boxes immediately and check for contents and damage. We must know within 7 days upon your receiving products of any damage/problems.Freight Companies have time limits on filing claims.



• If the packaging appears damaged on the outside, please refuse to accept it from the carrier; or please make sure that when you sign the shippers proof-of-delivery slip that you include a note stating that the package is/appears damaged. If you do accept a damaged shipment, please inform us immediately. We do expect you to deal with the carrier in that case. If you prefer for us to deal with the carrier, we must know within 7 days of your receipt of the product that it was damaged. Also, if there was any internal (non-visible) damage, this should be reported to the carrier (or to us) within 7 days of receiving the product.Freight Companies have time limits on filing claims.



• Special Order products ,items that do not have prices listed on our web page and that you received a special quote on(WHOLESALE) may not be returned.



• And of course, if an item was shipped in error - we will refund you the total amount of your order.

All Items with Free Shipping that are returned will be charged for outgoing freight as well as return freight.

Non-Returnable Items: Used Equipment and Gas-powered Units, Iron Away Custom Cabinets,Rinnai Heaters,Audio Equipment and Megaphones.

If you are having a warranty issue with your item, please contact us and we will get you in contact with the appropriate service center.

Equipment: generators, outboards, lawnmowers, snowthrowers, chain saws, tillers, Weber gas grills, power washers, Rinnai heaters. All Kerosene Heaters.These are warranty-supported by Nationwide Service Centers. For the closest servicing dealer, contact our service department.

Anchor Audio equipment, and Speco equipment, opened and used is non-returnable. The equipment is warranted by the manufacturer and supported by an 800 toll-free tech line. Un-opened audio equipment is subject to a 15% restocking fee. We must be notified within 5 days of receipt if equipment is being returned.

Iron Away Cabinets are custom made and may include custom features that were ordered specifically for you and therefore can not be returned.

Rinnai heaters are backed by an excellent 800 technical department, if you are having an installation problem call the 800 number listed in the owners manual.



Refunds



You must contact us via email, the "Contact Us" button or via the phone below for authorization to return items. Without a proper authorization - items returned to us - will not be accepted. Also, we will need to give you our return shipping address and a return authorization code. Don't send any items back to HectorsHardware.com, unless you get an authorization code, shipping information and shipping address.

If you fail to do this - you may send the return to the wrong warehouse and we may not be able to know that it was returned.



Once we received your returned item and have checked it out - we will be able to refund to the credit card on file within 2 to 10 business days..

International Orders: A customer with a valid e-mail address may shop internationally with us by signing up for a FREE PayPal account at Free Pay Pal Account.

International Orders do not include customs fees, duties, or taxes. We have no way of calculating these fees, which may be due at point of delivery. Any package refused will be liable for outgoing and return shipping charges.





Problems, Questions, Suggestions?
If you have any problems with your order, please don't hesitate to contact us. Sales@hectorshardware.com
You may also phone us - the number is 1-866-275-7383

Q: I'm not crazy about sending my credit card information over the Internet. What can I do?

A: We use 128-bit encryption to make sure ALL of the information we receive is completely safe. If you still are uncomfortable you can call customer service at 1-866-275-7383 and we will be glad to take your information over the phone.

Q:Is Yahoo! Shopping secure? A:Yes. Yahoo! Shopping uses secure servers to protect your personal information, including your name, address, and credit card information. We use the Stronghold secure server, currently the second-best selling secure server software and, in our opinion, the best product technically. It supports industry-standard 128-bit SSL encryption.

When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form and not decoded until we receive it. For added security, we also encrypt the credit card number when it is stored on disk and when we forward it to the merchant.

Shopping online is considered fairly low-risk. According to CNN, "The prevalent opinion... is that online credit card use is actually no riskier for consumers than traditional 'low-tech' transactions." You should feel as safe as you would using a credit card in a store or restaurant, if not more so.



For Next Day Air and 2nd Day Air Please call

1-866-ASK PETE if arrival day is a concern We cannot guarantee package will leave same day or next day.

Shipping Schedule:(Eastern Standard Time)

Regular Shipping Schedule: Orders placed Monday-Friday by 5:00 (E.S.T.) usually ship out on the next business day.

Orders placed Friday After 5:00 PM (E.S.T.)

Until Sunday ship Tuesday.

For Cancellations: Orders are processed very quickly cancellations must be made same day order is placed by 3:30 PM eastern Time

All shipments dependent on availability

Standard UPS Ground Orders

You can get shipping quote by placing your order, Our program will compute shipping charges before you input any credit info, so you can back out of the order if you desire.

Fast-Speedy-Delivery

HectorsHardware.com 876 Maple Road Williamsville New York 14221

Open Mon.Tue.Thurs.Fri.(9am-9pm) Wed.,Sat. (9am-6pm) E.S.T. Sun. (10am-3pm)

Contact information:

HectorsHardware.com
876 Maple Rd.
Williamsville, New York 14221

Within (716) Area Code, or for product information
please call:
716-688-4488
716-688-3542 fax
Toll Free Order Line
1-866-ASK-PETE(275-7383)

sales@hectorshardware.com

Typical Customer Ratings:

K.M., Maple Valley WA. Rating: Excellent. Comments: "I got fast responses to any questions I had. The order was processed very quickly, and I received the item within a few days! AWESOME company!!! Thank you!"

M.M., APO Military (Somewhere Overseas)Rating: Excellent. Comments: "We have an APO address which not all .com stores will ship to. Hectors ships to APO's and told me how much shipping would be before I had to complete the purchase. Any questions I had were promptly answered. I will definitely keep them in mind for future purchases."

J.P., Dayton, OH. Rating: Excellent. Comments: "Great Service - Quick delivery"

L.R., Arner Robins GA. Rating: Good. Comments: "Good price for a good product, and everything went well. Product took a while to arrive, but then, it's a b-i-g box, so that was to be expected. Overall, I'm quite pleased, and will probably trade with Hector's again."

D.L., Westmoreland TN. Rating: Excellent. Comments: "Excellent also very fast shipping. Thanks!"

L.S., Independence KY. Rating: Excellent. Comments: "Zero problems. Timely delivery. I was able to track the order status online with easy links they provide."

L.R., Green Cove Springs, FL. Rating: Excellent. Comments: "Kept me up to date with order status....recommend highly"

J.V., Auschnet, MA. Rating: Excellent. Comments: "One of the best stores from a selection and service standard that I have ever done business with on the net. In the past, they have gone out of their way to satisfy my needs and fix problems. I believe this is one of the best merchants on the net bar none."

S.H., Milwaukee WI. Rating: Excellent. Comments: "The speed in which I got my product was great. I am always cautious about buying on-line but I will go back to Hector's any time because of the convenience."

S.B., Spencertown, N.Y. Excellent. Comments: "I was astonised. I placed my order in late afternoon. Less than 24 hours later, a UPS truck drove up in this rather remote hsmlet and delivered my power mower. I have never experienced such swift service. Bravo Hectors (and UPS)."