If you have any questions or concerns - please drop us a line or an email - see below address and phone number.
Make sure you read all our rules about Returns before you place a order for your Heater!
Gas appliances return Policy:
You must contact us via email, the "Contact Us" button or via the phone below for authorization to return items. Without
a proper authorization - items returned to us - will not be accepted. Also, we will need to
give you our return shipping address and a return authorization code. Don't send any items
back to HectorsHardware.com unless you get a authorization code, shipping information and shipping address.
If you do - you may send the return to the wrong warehouse and we may not be able to know that
it was returned.
Problems, Questions, Suggestions?
If you have any problems with your order, please don't hesitate to contact us.
- Within 10 days of receipt of your order, you may return all unused items ordered from
HectorsHardware.Com for a full refund minus a 25% re-stocking
We do not refund shipping & handling charges.
- All items returned must have been purchased from HectorsHardware.com)
- All items returned must be in as shipped condition within the original box. If any product
has been installed - it can not be returned.
If you have a warranty issue please call us at 716-688-4488 ext.100 we will attempt to solve your problem and send you repalcement parts under warranty, if you are not able to do the work yourself you must contact a Rinnai dealer in your area. Please check for Rinnai service dealers before making your purchase.
- Please open all boxes immediately and check for contents and
damage. We must know within 3 days upon your receiving products of
- If the packaging appears damaged on the outside, please refuse
to accept it from the carrier; or please make sure that when you sign the
shippers proof-of-delivery slip that you include a note stating that the package
is/appears damaged. If you do accept a damaged shipment, please inform us
immediately. We do expect you to deal with the carrier in that case. If you
prefer for us to deal with the carrier, we must know within 3 days of
your receipt of the product that it was damaged. Also, if there was any
internal (non-visible) damage, this should be reported to the carrier (or
to us) within 3 days of receiving the product.
Any item returned with out an RGA or any items that were "Refused Delivery"
and sent back will have an extra 15% restocking charge. So please contact us before
you send any products back!
Any order shipped with free shipping will be billed for shipping if the item is returned.
Credits occur twice a month - generally near the 15th and 30th of the month. However,
all Gas heaters and space heaters are sent back to mfg for
testing. Thus, these products may require an extra 2 weeks before we will credit your
Special Order products (items that do not have prices listed on our web page and
that you received a special quote on) may not be returned.
And of course, if an item was shipped in error - we will refund you the total amount of your order.
Installation problems with heaters(error codes) can be easily remedied by calling the technicians at Rinnai or calling Pete at HectorsHardware.com
Click here to contact HectorsHardware.com.
You may also phone us - the number is 1-716-688-4488
Toyostove Warranty is 1 Year Parts & Labor 3 Years on Heat Exchanger
Warranty performed by Authorized Toyostove Dealer.
MONDAY thru Friday 8AM TO 8PM
SATURDAY 9AM TO 6PM
SUNDAY 10AM TO 3PM
To our Canadian friends, we are conveniently located 2 miles from the 290 Youngman Expressway. Take Exit 5 north off the 290 to Maple Road exit,turn right on Maple & proceed 2 miles east. We are 876 Maple Road. Need Help with Parts
Our Return Policy
For Money Saving Deals
If you have placed an order for toyo/rinnai stove or parts, or an over-sized item such as a door, cabinet, heater etc. You may be contacted if shipping charges differ.
For more information on Rinnai Heaters, visit their website here
876 Maple Road
Williamsville, NY 14221
Local store prices may vary from those displayed. Products shown as available are normally stocked but inventory levels cannot be guaranteed