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We have an installation manual in pdf form for every Rinnai Heater, just click on the blue link located with each model in the Rinnai heating section. We highly recommend you read the entire manual from front to back and keep it handy during the install. Check with local plumbing codes, before installing.
The Rinnai installation manual is detailed and will be of great assistance when installing.
Here is a brief overview :
A rinnai heater is very easy to install, after selecting the location and considering the clearences stipulated, you will need to make a 3 1/8 Hole in the outside wall where heater is being installed.
The vent flue pipe is installed through the hole and secured with a mounting flange on outside and hanger iron straps drawn tight to the inside flange.
Attach the air inlet hose and the vent exhaust to the manifold.
Next run 1/2 gas line to within 24 inches of the heater and then use our installation kit which includes a 1/2 gas valve and flex line to connect to the Rinnai unit.
Plug the Rinnai into a standard wall outlet, a surge supressor is highly recommended, and you are ready to go.
Please refer to the Temperature Guidline chart for both Vented and Vent Free Rinnai Heaters.
Diagram of Flue Pipe and manifold:
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| All LP(Propane) or Natural Gas Heater If you have any questions or concerns - please drop us a line or an email - see below address and phone number.
Make sure you read all our rules about Returns before you place a order for your Heater!
Gas appliances return Policy:
The Rules
- Within 10 days of receipt of your order, you may return all unused items ordered from
HectorsHardware.Com for a full refund minus a 25% re-stocking
Charge.
We do not refund shipping & handling charges.
- All items returned must have been purchased from HectorsHardware.com)
- All items returned must be in as shipped condition within the original box. If any product
has been installed - it can not be returned.
- Please open all boxes immediately and check for contents and
damage. We must know within 3 days upon your receiving products of
any damage/problems.
- If the packaging appears damaged on the outside, please refuse
to accept it from the carrier; or please make sure that when you sign the
shippers proof-of-delivery slip that you include a note stating that the package
is/appears damaged. If you do accept a damaged shipment, please inform us
immediately. We do expect you to deal with the carrier in that case. If you
prefer for us to deal with the carrier, we must know within 3 days of
your receipt of the product that it was damaged. Also, if there was any
internal (non-visible) damage, this should be reported to the carrier (or
to us) within 3 days of receiving the product.
Any item returned with out an RGA or any items that were "Refused Delivery"
and sent back will have an extra 15% restocking charge. So please contact us before
you send any products back!
Any order shipped with free shipping will be billed for shipping if the item is returned.
Credits occur twice a month - generally near the 15th and 30th of the month. However,
all Gas heaters and space heaters are sent back to mfg for
testing. Thus, these products may require an extra 2 weeks before we will credit your
credit card.
Special Order products (items that do not have prices listed on our web page and
that you received a special quote on) may not be returned.
And of course, if an item was shipped in error - we will refund you the total amount of your order.
Installation problems with heaters(error codes) can be easily remedied by calling the technicians at Rinnai or calling Pete at HectorsHardware.com
Refunds
You must contact us via email, the "Contact Us" button or via the phone below for authorization to return items. Without
a proper authorization - items returned to us - will not be accepted. Also, we will need to
give you our return shipping address and a return authorization code. Don't send any items
back to HectorsHardware.com unless you get a authorization code, shipping information and shipping address.
If you do - you may send the return to the wrong warehouse and we may not be able to know that
it was returned.
Problems, Questions, Suggestions?
If you have any problems with your order, please don't hesitate to contact us.
Click here to contact HectorsHardware.com.
You may also phone us - the number is 1-716-688-4488
HectorsHardware.com has 9 Warehouses in the U.S.
to get your items to you quicker! We will ship out of our closest warehouse.Speedy Delivery Most orders ship the next business day. Orders placed by 3:00pm E.S.T. Mon-Friday ship out the next business day.
 Ships our Warehouse Locations: * Montgomery,NY * Medina,OH * Dixon,IL * Cape Girardeau,MO * Lexington,SC * Waco,TX * Portland,OR * Mesquite, NV (Sorry warehouses are shipping centers only NO PICK UPS)
Anchor Audio ships From Torrance,CA./Rinnai,Toyostove,Toro's-- ship from Buffalo,New York warehouse via:
You can also visit our Parent site HectorsHardware.biz HectorsHardware.biz click on the hectorshardware.biz link and enter our 6 digit order number in the search box for pricing.
 
Safe Secure Transactions
Customer Toll Free Order Line 1-866-275-7383 For a Real Live Person. Available from 9 a.m. to 6 p.m.Mon--Fri eastern time.
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876 Maple Rd.
Williamsville, NY 14221
Over 50 Years in Western New York
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We are CCR Registered for U.S. Government Purchasing-Cage Code # 41YF8
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