Make sure you read all our rules about Returns before you place a order for your Heater!
Gas appliances return Policy:
The Rules
- Within 10 days of receipt of your order, you may return all unused items ordered from HectorsHardware.Com for a full refund minus a 25% re-stocking Charge. We do not refund shipping & handling charges.
- All items returned must have been purchased from HectorsHardware.com)
- All items returned must be in as shipped condition within the original box. If any product has been installed - it can not be returned.
If you have a warranty issue please call us at 716-688-4488 ext.100 we will attempt to solve your problem and send you repalcement parts under warranty, if you are not able to do the work yourself you must contact a Rinnai dealer in your area. Please check for Rinnai service dealers before making your purchase.
- Please open all boxes immediately and check for contents and damage. We must know within 3 days upon your receiving products of any damage/problems.
- If the packaging appears damaged on the outside, please refuse to accept it from the carrier; or please make sure that when you sign the shippers proof-of-delivery slip that you include a note stating that the package is/appears damaged. If you do accept a damaged shipment, please inform us immediately. We do expect you to deal with the carrier in that case. If you prefer for us to deal with the carrier, we must know within 3 days of your receipt of the product that it was damaged. Also, if there was any internal (non-visible) damage, this should be reported to the carrier (or to us) within 3 days of receiving the product.
Any item returned with out an RGA or any items that were "Refused Delivery" and sent back will have an extra 15% restocking charge. So please contact us before you send any products back!
Any order shipped with free shipping will be billed for shipping if the item is returned.
Credits occur twice a month - generally near the 15th and 30th of the month. However, all Gas heaters and space heaters are sent back to mfg for testing. Thus, these products may require an extra 2 weeks before we will credit your credit card.
Special Order products (items that do not have prices listed on our web page and that you received a special quote on) may not be returned.
And of course, if an item was shipped in error - we will refund you the total amount of your order. Installation problems with heaters(error codes) can be easily remedied by calling the technicians at Rinnai or calling Pete at HectorsHardware.com
Refunds
You must contact us via email, the "Contact Us" button or via the phone below for authorization to return items. Without a proper authorization - items returned to us - will not be accepted. Also, we will need to give you our return shipping address and a return authorization code. Don't send any items back to HectorsHardware.com unless you get a authorization code, shipping information and shipping address. If you do - you may send the return to the wrong warehouse and we may not be able to know that it was returned.
Problems, Questions, Suggestions?
If you have any problems with your order, please don't hesitate to contact us.
Click here to contact HectorsHardware.com.
You may also phone us - the number is 1-716-688-4488
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